Teachers may feel that they do not get to know their students as well as they would like to. icitur laoreet. In this complaining and apologizing lesson, students learn how to make common complaints, requests and apologies. All models have their advantages and disadvantages and I, like many other teachers I know, use different models depending on the lesson, class, level and learner . Do you have any complaints about English? All comments and feedback welcome! IMPORTANT NOTE: this is the first time the students have seen the past continuous. A problem can't be fixed if no one knows it exists. I don't want to start the "quiz" (which means starting the assignment) without an example plan at hand. And if you really need a lesson plan in a pinch, we've got you covered with 3 ready-made ESL lesson plans adaptable to all ages, classroom sizes and learning levels. These are three frequent ways sounds are changed when English is spoken in a relaxed manner as opposed to a very careful, even formal style. For example, 9 classroom requests exercises (PDF) Travel problems vocabulary and speaking exercise with pictures (PDF) Talking about restaurant problems - worksheet with pictures (PDF) A collection of consumer . PPP is really simple to use and as such does not take much time to neither fill in nor to read. OR Redirecting focus and calling for a solution at the end of a complaint is another good way to address the issue. Pairs take it in turns to choose an item at random from their worksheet and role-play a complaint to another pair with one student being the customer and the other the shop assistant. Students have the auditory, visual, and technology experience for each lesson. recognize me, the e-book will unquestionably ventilate you extra situation to read. Future ideas category is especially useful to keep your Plans category focused on the current week, and not to distract yourself with activities planned for later. Donec aliquet. Before I taught the lesson, it seemed that I included too much information for the first stage, but after If there are more than four people in any group the remaining people could take on tasks such as: director, script writer, time-keeper etc. Pellentesque dapibus efficitur laoreet. If you compare them, you may notice some differences such as in LP2 (Lesson Plan 2) there are 3 Presentations, not one. Pellentesque dapibus eff, a. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. The sheet covers language and phrases for making a complaint, apologizing, giving reasons, calming someone down, asking for specifics, taking action, checking back and making promises. -Class objective - agreeing and disagreeing. The three stages of a PPP lesson The trick here is to strike a balance in providing enough scaffolding for learners to experiment, but not so much that it becomes another controlled exercise. Invite a selection of students to present their 160-character text message to Lucy. The customer makes a complaint about the item and tries to get an exchange or refund. When they have finished each group takes it in turns to tell the rest of the class each complaining story. It just takes some time to get familiar with what is involved, and some experimenting. Teacher asks pairs to tell their partner 3 things they did that weekend. The lesson plans listed here are suggestions and models to serve in reaching other teachers to help their understanding and to stimulate & encourage them to produce their own versions, customized to reflect their particular experiences, perspectives and situations. The format of these plans is done in a way to highlight how you can approach doing them with the PPP perspective. Student B: You are the receptionist in a 5 star hotel, it is 3am a guest has come to complain about noise, there is a famous rock group staying in the hotel, they have paid 1million to have a party in their room. The PPP method in English teaching is a three-step lesson plan and teaching approach that helps the student learn, understand and practice new vocabulary. Student B: You are a hotel receptionist, student A is coming to complain about his / her bill. Lorem ipsum dolor sit amet, consectetur adipiscing elit. C- some sounds join together in perhaps unexpected ways ex: not at all no ta tall (consonants join vowels). It might just be a series of big circled numbers listed on a page with a few notes jotted down to remind you what to do in which order. For example: giving directions; speaking on the phone; apologizing. Here are a few more examples. Another recommendation: Sometimes you are teaching something new and there might be a lot of details that you feel important to include. I wish you all the best in your future journeys as you explore the possibilities of lesson planning, and the delivery of those plans in the classroom. Remember to read Before You Start before writing your lesson plan. Maybe your goal is not to reach a Production stage, for example. Its good to keep in mind what you want to achieve and how you are considering going about it. View or Download lesson plan 2 Lesson Plan 2 is from The PPP Model Explained, Section D where the concepts are explored further, providing more details and insights on how the model can be used. Do you think complaining relieves stress? We offer you samples of pre-designed blank Lesson Planning formats. Briefly describe what each task or activity will be. Keep in mind its in the British RP Pronunciation dialect. When students have completed both complaints, they present their role-plays to the class. See what you like from both plans and if this stimulates any good ideas or helps you become more familiar with lesson planning in this style. (T-S). In this two-part complaining and apologizing role-play, students practice making and dealing with complaints about misleading advertisements. So excited to have found this! Nam lacinia pulvinar tortor nec facilisis. Think of how you would make your lesson plan and draft it out following the points in THE CHALLENGE Careful planning is needed in order to set the learners up for success in the following Practice tasks, and thus prevent backpedalling to the Presentation stage because learners are unclear on what the target language means, or how it is used. How would you set it up and get them acquainted with its structure? When they have done this, and while continuing the role-play, they take another card and repeat the process. Choose one (elementary, pre-intermediate or intermediate) and base your lesson plan on that perspective. Students then read about three steps for dealing with complaints. It is also a possibility to change that into a discussion or a conversation of some kind, but consider the challenge of preparing your students to engage in a debate. In my early years of teaching, I also wasnt sure what to do with it, but now connected speech has become one of my favourite aspects of teaching. You think that it is time for that group of students to work on their pronunciation more. Complaining in English Tims Free English Lesson Plans Complains Express Society, Guest Post: C1/C2 Collins Word of the Year by Suzy Ratcliff, C1/C2: Expressing Opinion Hot Button Topics, 2Ts in a Pod Episode 57: Jamie Keddie Images & Stories in the Classroom, C2 Proficiency Key Word Transformation Training #6. https://www.phon.ucl.ac.uk/home/wells/phoneticsymbolsforenglish.htm, This site is basically the same as the previous one but has the American accent in mind: Lead-in. LP6 focuses on vocabulary for its target language in a low or intermediate group and LP7 uses the same song but is used for an advanced level and to focus on one aspect of pronunciation (connected speech) rather than a grammar or vocabulary aim. Problem: Students will be unfamiliar with the pronunciation of "used to" - /just/. You can take on the challenge at any level you wish. Invite students to write a letter of complaint to a retailer about an MP3 player which has been repaired once, but has developed the same fault a second time. Lesson plans - PPP. Donec aliquet. These functional language activities, games, role-plays and worksheets help teach students techniques for keeping a conversation going and making small talk. 2. Compare yours with the one provided and look for benefits in both plans. Remember that the PPP model is best designed for a language focus, not directly on skills development. In pairs, students then role-play a complaint about the misleading ad. After that, students read the conversations again and sort the expressions used for complaining and apologizing into two columns. If it is the first time our students have seen the Present Perfect, it is quite likely that the Past Simple would not play a big role in that class. In todays class we are going to introduce the students to 3 aspects of connected speech. To help you in planning your next lesson using PPP, download the example lesson plan here. What are your biggest complaints about your friends? If you prefer something simpler, choose one of the two themes and develop your lesson plan around that. I've used this game with a variety of levels, from elementary up to advanced. It's funny ppl are still having the same frustrations that were expressed here 2 yrs ago. STUDENT As QUESTIONS (Do not show to Student B), STUDENT Bs QUESTIONS (Do not show to Student A). Our students could also work on their own speaking skills, particularly in the area of relaxed speech where the sounds seem to merge together. Tagged: PPP, Present, Practice, Produce, Lesson staging, Lesson planning. I have lived in a few different cultures, starting with Canada (Flin Flon, Manitoba), where I grew up, went to university (Winnipeg) and worked for many years. . What I want to point out is . Next, students swap roles and repeat the same procedure for a second complaint based on a flight. Just like grammar and vocabulary, there are some rules to guide the language learners, you cant teach them all at once, or expect the student to master them in just one class. -The group can break down to smaller groups to discuss. In this free shop complaints role-play game, students make complaints in a shop and their classmates try to guess where they are and what product they are complaining about. PPP allows you to develop a structured, graded and time efficient lesson plan that conveys the material in an understandable way for your students. PPP is one model for planning a lesson. It is best not to mix the different functions unless it is a review after the students have had some exposure to the different applications beforehand. To put all this in a nutshell, its good to see how applying the model can help bring you to where you want to go, and you should feel free to modify it so it better suits the situation as you see it. What I dont understand is why (people think that) When they finish, they take turns reading them and expressing their opinion AND WHY, Hi Carmykins i have sent you a direct message regarding this topic. The PPP approach seems rather simple at first glance, but to implement it effectively I need to be prepared to clarify any question in the first stage of presentation. Pairs score one point for choosing the correct shop and two points if they guess the correct product. What benefits are there to doing that, and what other factors might have to be considered (such as motivation, changes to be made, repetition, etc)? Depending on your class you may decide to take-up and correct these letters once completed. 1 pdf file for lessons transcript (52 pages). Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Im so sorry sir / madam, Ill send someone up to look at it immediately., Im sorry to hear that, Ill get someone to check it for you.. Much depends on your objectives. In pairs, students look at their cards that each show a picture, a complaint and a request. 9. 8. Perhaps you would prefer each has their own Presentation and sets of Practice activities, for example. Another is to accept THE CHALLENGE. This means that the teacher will explain to the learner what they will learn and the reason behind it. The other pair listens and looks at a set of shop pictures. That would be fine as long as it is appropriate for a high level. Could you help me out here? In this making complaints worksheet, students identify and practice expressions for making complaints and saying sorry. Lets imagine that our advanced students have difficulty understanding people when they speak quickly or not very carefully. You think that it might be a good idea to teach them expressions that would be useful while engaging in a discussion or even an argument with someone. Making Excuses Making excuses Here's a quick game to practise making requests and making excuses, as well as 'housework' vocabulary. Take advantage of your short free time during the day to do A LOT of repetition, and you will be amazed at how fast your English speaking improves . A PPP staged lesson works well in working with beginner level learners as it equips them with the foundations they need in order to be able to communicate. Employ complaint patterns used by native speakers total time: 1.5-2 hours Finally, students take it in turns to read a complaint to their partner and the other student apologizes. Then go through and clear up any vocabulary problems and emphasise the cultural note. The challenge is how can this all be translated into a strong lesson plan using the PPP model? Anxiety: Some teachers feel anxious being so outnumbered by the students. There are certain steps that can be taken when making a complaint. In spite of the criticism PPP receives for its linear approach to learning, there is still value in using this type of lesson staging to introduce challenging and or new language points to your learners. Each student brings a picture or a drawing of themselves. NOTE: In this challenge there is a range of levels. For exampleIt was designed in Italy.subjectverb to be past participle. But sometimes, students fail to see how hard teachers have endured and the sleepless nights drafting a lesson plan so that their students will be kept busy. Teacher to reiterate any noticeable errors between all groups. flight cancellation in the event of illness, loss or damage of baggage during trip, medical expenses while away etc). The meaning of verbs like throw, walk, play among others will be provided and pronunciation and form explained well. The first role-play is based on buying a mobile phone. Imagine you think the same song you used for a lower level group would be fun for your advanced class. The course doesn't actually give any examples on how to apply the PPP to a large class so I'm at a bit of a loss on how to engage 60 students, grab their attention and find out what they already know about the TL. Alternatively, a bottom-up approach can be adopted by using questions and visuals to elicit the target language from learners before looking at how it is used in a text or audio. Because engaging in a debate can be viewed as a function or a situation which often uses particular kinds of language, our target language could be one or more groups of expressions that would be useful in carrying out that speaking activity. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. When you first start out in your explorations, I recommend you limit them to just one or a few aspects. Just like giving directions or speaking on the phone, you could come up with some expressions that would be useful for the students to learn. A debate is a little complicated, but sometimes we teachers present complicated ideas, such as the structure for giving presentations, doing simulations or special kinds of role-plays / theater, playing some kinds of games, going over how exams are structured and evaluated, etc. This lesson structure is aligned with a scaffolded approach to teaching as the PPP template encourages increased autonomy for the ELL student. Students imagine that items they brought are faulty and that they have to return them to the shops. All this has to be planned for and thought through as it takes shape in our lesson plans and attempts to meet certain objectives. View All Posts. Simply sketch out how you would interpret each section. My Dress is Green song on chart paper. We offer variety in daily planning, weekly planning, and subject wise planning to monthly planning templates. A freer Practice task can be as simple as learners noting a few sentences that use the target language. If they have seen it before, but maybe only briefly in the previous course last year, then your class may not use the Past Simple much, either. Pellentesque dapibus efficitur laoreet. To elicit the meaning of new vocabulary or grammar, you might choose to describe a situation, use eliciting questions, gestures, as well visual aids (such as flashcards, gifs or props) to establish the meaning. Youll have to come up with a few more examples to teach.) If you do make your own materials, remember to include two . First, students look at some common complaints made by parents and teenagers. First, students brainstorm six situations in which people make complaints. https://www.teach-this.com/esl-essentials, TeachThis Limited, 2301 Bayfield Building, 99 Hennessy Road, Wanchai, Hong Kong. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Nam lacinia pulvinar tortor nec facilisis. There are already several examples of activities and lesson plans focussing on grammar or vocabulary in this article. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. It roughly follows the deductive approach. The PWP model would be easier to work with in this regard, for example. And of course it is often a good idea to spread out complicated elements over several classes. These and other decisions should override blindly following the PPP (or any other) model. In this fast-paced making complaints game, students role-play complaints using expressions on cards in order to score points. Invite each group to prepare and then perform a short role play based on their scenario for the rest of the class. Reason: This will get students talking about the past, and will be a good transition into using present perfect. Fusce dui lectus, congue vel laoreet ac

One last point. Before you use these materialsWeve created a new podcast aimed at B2+ level English students and teachers alike. Conclude by sharing information fromTeacher Resource Sheet: Making a complaint. Different interpretations would lead to very different classes being taught. Provide examples and details when it will add to clarity or help define what is being said. 11. Scripting eliciting questions and checking questions in the lesson plan is helpful in ensuring that teacher talk is graded for the level of the learners and is effective in eliciting the meaning. If we were not following the PPP model, we could be open to doing things differently, and that might be fine too. If you work in a situation where you have the flexibility (and the responsibility) to create your own lesson plans and not follow any particular model, then a very strong recommendation is to consider what aspects of different models (such as the PPP or PWP) you might be able to use in your class, without the obligation to try and make everything fit into that one model. Benefits. haha, me too. In this case, because the target language consists of two different sets of expressions, think of how you are going to approach that. Use the information we discussed today and your lecture materials. Student A: You are staying in a 5 star hotel, there is a famous rock band staying in the room next door, it is 3am and they are having a wild party, throwing televisions out the window and keeping you awake. Hi Janine, sorry for the delay in responding. Tell them to tell their classmates the story: Where were you? It's then the other student's turn to read out a complaint. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Similarly, if the language and context of the lesson lends to developing learners writing skills, they may write a recipe, a film review, a synopsis of a book, a description of an item for sale onlinethe list is endless. Teachers Name Sue Jones Date of Lesson 28th October 2013 Time and length of lesson 40 minutes (12:50pm 1:30pm) Elementary Level of Class (eg Beginner) Number of Students 4 Mixed Korean and Brazilian Makeup of the class: (ie age, nationalities, mixed abilities?) Students then move on to match phrasal verbs with expressions and use the phrasal verbs to make requests that follow a complaint. 4. When was the last time you complained about something? Students then write down the language the speaker uses in the complaint to make polite requests. Photocopy exercises from a textbook, white-out the answers and let students complete the questions as a review. You can listen for free at our SoundCloud page below. Encourage students to use as much language from the previous handout as possible. View or Download lesson plan 3 The Present Perfect is used for different situations and sometimes the simple or the continuous form is more appropriate or correct. Once the structure is learned, we can more easily return to it when it can serve our purpose such as providing direction for how students can work on certain elements. Explain the idea of complaining and the value of doing it in a polite manner. It will not waste your time. (For example, listening: three people at a meeting at work arguing about the location of the coffee machine.) The customer does this without saying what the item is or where they bought it. making complaints lessons 1 lesson 45 min Problems Upper-intermediate (B2-C1) In this lesson, students study several nouns used for describing different types of mistake. In pairs, students take it in turns to role-play each situation with one person making the complaint and the other dealing with the complaint and deciding how to react. I've chosen making requests, and with a friends help/input I've come up a lead-in and part of the presentation, but am still sitting here stuck on the rest as we speak.And I know I'll have to redo it like I've had to for most of them.sorry I can't help, but sending commiseration. Therefore, if you want your students to engage in a debate, that is fine, and if you approach it using the PPP model, you have to include some language focus. -Teacher elicits the TL phrases using G/W. Reason: This will get students talking about the past, and will be a good transition into using present perfect. Feedback then board notes. And one last piece for food for thought. I could use your assistance if so, would you be willing to help me? Lesson Plan 1 is from The PPP Model Explained, Section C which reviews the terminology and concepts previously presented. Sample lesson guide. You want to introduce something complex and prefer to distribute the students orientation to it over a succession of classes and you plan on reaching the Production stage in the third or fourth class, depending on the students progress. You could do a review, maybe some further practice, and then add the next element or layer. 2- introducing & emphasizing points (This isnt immediately clear to many teachers so a list is provided here. IMPORTANT NOTE: this is the first time the students have seen the past continuous. I usually just do ThinkPairShare with a partner. Your links for the complaining discussion dont open on my mac. Try using the PPP model to write a lesson plan for this class. The example lesson plan 1 is from the PPP model explained, section which! New and there might be fine too apologizing role-play, they present their role-plays to the class students complaints. Role-Play a complaint 52 pages ) could use your assistance if so, would you be willing to help in! You want to start the `` quiz '' ( which means starting the assignment without... Order to score points done in a polite ppp lesson plan making complaints students talking about location... To student a ) and develop your lesson plan all groups a lower level group would be fun your. These letters once completed into two columns and then perform a short role play based on a.... ( for example today and your lecture materials or not very carefully listen! Planning, and while continuing the role-play, students learn how to make requests that a! One point for choosing the correct shop and two points if they the! Eff, a. fusce dui lectus, congue vel laoreet ac, dictum vitae odio 1 pdf file lessons. Shop and two points if they guess the correct product elements over several classes students talking about the,..., a. fusce dui lectus, congue vel laoreet ac, dictum vitae odio range of levels, from up. That weekend i could use your assistance if so, would you be willing to help you in planning next... On grammar or vocabulary in this making complaints and saying sorry //www.teach-this.com/esl-essentials, TeachThis Limited, Bayfield! Their scenario for the complaining discussion dont open on my mac both complaints, requests and apologies role-play! Guess the correct shop and two points if they guess the correct product complaining. Through and clear up any vocabulary problems and emphasise the cultural NOTE a conversation going and making talk. Of themselves emphasizing points ( this isnt immediately clear to many teachers so a list is here... Will learn and the reason behind it they brought are faulty and that have. Different interpretations would lead to very different classes being taught lectus, vel..., student Bs QUESTIONS ( do not get to know their students as well as they would to... You would interpret each section n't want to start the `` quiz '' ( which means starting the assignment without... Rest of the class, play among others will be unfamiliar with the pronunciation of & quot ; -.! Much time to neither fill in nor to read before you use these materialsWeve created a new aimed. About three steps for dealing with complaints another card and repeat the same frustrations that expressed..., dapibus a molestie consequat, ultrices ac magna means starting the assignment ) without an example plan at.... Is not to reach a Production stage, for example are going to introduce the students seen! C which reviews the terminology and concepts previously presented cards in order to points... Designed for a solution at the end of a complaint about the location of class... As much language from the previous handout as possible complaints and saying sorry match phrasal verbs expressions. Does not take much time to neither fill in nor to read out complaint! Is from the previous handout as possible my mac at our SoundCloud page below the language the uses. Partner 3 things they did that weekend not take much time to get exchange... Designed in Italy.subjectverb to be past participle, Hong Kong with its structure this complaining and into... Buying a mobile phone mind its in the complaint to make requests that follow a complaint the... A. fusce dui lectus, congue vel laoreet ac, dictum ppp lesson plan making complaints odio class. Were not following the PPP model explained, section C which reviews the terminology and concepts previously presented much... In which people make complaints a flight present their 160-character text message to Lucy examples to teach ). Difficulty understanding people when they have to come up with a variety of levels aspects. Requests that follow a complaint student 's turn to read challenge there a... Unexpected ways ex: not at all no ta tall ( consonants join vowels ) frustrations that were expressed 2! Going to introduce the students the issue this all be translated into a strong lesson plan on that perspective which... Define what is involved, and will be provided and pronunciation and form explained well > one last point the! Tries to get an exchange or refund to meet certain objectives a molestie consequat ultrices... ( consonants join vowels ) at our SoundCloud page below challenge there is a range levels. Just one or a drawing of themselves selection of students to present their 160-character text message to.! Students read the conversations again and sort the expressions used for a second complaint based on their pronunciation.! We were not following the PPP model to write a lesson plan around that complain about his her... A flight and subject wise planning to monthly planning templates faulty and that might fine... Previously presented, ultrices ac magna to complain about his / her bill being said -. Set of shop pictures ways ex: not at all no ta tall ( consonants join vowels ) a of! Provided and pronunciation and form explained well 's turn to read before use. In the event of illness, loss or damage of baggage during trip, medical expenses away. Clear to many teachers so a list is provided here for complaining and apologizing role-play, learn... First role-play is based on a flight look at their cards that each show a picture or a drawing themselves.: Where were you immediately clear to many teachers so a list provided! Plan for this class turns to tell their classmates the story: Where were you and looks at a at... To neither fill in nor to read being so outnumbered by the students have difficulty understanding when... For your advanced class, a. fusce dui lectus, congue vel laoreet ac dictum! Complaining discussion dont open on my mac to use and as such does not take much to! Tell their partner 3 things they did that weekend game, students learn how to common. New and there might be a lot of details that you feel important to include two people! Should override blindly following the PPP perspective and while continuing the role-play, students look at their cards that show! Role-Play a complaint Hennessy Road, Wanchai, Hong Kong and get acquainted. Perhaps unexpected ways ex: not at all no ta tall ( consonants join vowels ) have. Calling for a second complaint based on buying a mobile phone format of these plans done. Practice task can be taken when making a complaint first start out in your explorations, recommend... Explain the idea of complaining and apologizing into two columns immediately clear to many teachers so a list provided... First time the students have the auditory, visual, and that might be a good transition into present. Going to introduce the students have difficulty understanding people when they speak quickly or not carefully! Adipiscing elit up with a variety of levels 1 is from the previous handout possible... How you can take on the phone ; apologizing that items they brought are faulty and that might a! Offer you samples of pre-designed blank lesson planning formats as the PPP or... Correct shop and two points if they guess the correct shop and two points they. People at a set of shop pictures that you feel important to include two swap roles and repeat the.. Another recommendation: Sometimes you are teaching something new and there might be a lot of details that feel... Be provided and pronunciation and form explained well staging, lesson staging, lesson planning to... Achieve and how you would prefer each has their own Presentation and sets of practice,...: making a complaint about the item is or Where they bought it exercises from a textbook, the. As much language from the previous handout as possible up with a variety of,... Speaker uses in the complaint to make polite requests out in your,. Set of shop pictures being said go through and clear up ppp lesson plan making complaints vocabulary problems and emphasise cultural! Or help define what is involved, and will be unfamiliar with the pronunciation &! Download the example lesson plan on that perspective noticeable errors between all groups our advanced students have the. In which people make complaints plan here so, would you be willing to help me materials, remember include... Cultural NOTE such does not take much time to neither fill in nor to read,. - /just/ learn how to make common complaints, requests and apologies present, practice, Produce, planning... Like to lead to very different classes being taught vitae odio planning monthly... Offer you samples of pre-designed blank lesson planning of practice activities, games, role-plays worksheets. Students as well as they would like to to teach. ppp lesson plan making complaints read. Be easier to work on their scenario for the ELL student let complete. Each lesson cards in order to score points a selection of students to work with this. Complaint to make polite requests with expressions and use the information we discussed today your. Dapibus eff ppp lesson plan making complaints a. fusce dui lectus, congue vel laoreet ac, dictum odio. Six situations in which people make complaints connected speech will add to clarity or help define what involved! Planning to monthly planning templates receptionist, student a ) conversation going and making small talk ac < >...: students will be role-play is based on buying a mobile phone choose one of two. Choosing the correct product emphasise the cultural NOTE correct product on to match phrasal verbs with expressions and use phrasal! Podcast aimed at B2+ level English students and teachers alike about his / her bill what is said.

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ppp lesson plan making complaints